Head of Key Accounts


Hey there! 👋  Here’s Brella in a nutshell 

Only established in 2016, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors, etc., and is on a path towards rapid international scaling. We provide the world’s smartest event platform with the heart in networking and so far we have digitally transformed thousands of events across 60+ different countries worldwide. Our clients include well-known brands such as Google, Samsung, and TechCrunch as well as the world’s biggest event organizers such as Informa, IQPC, and Euromoney.

Will you be Brella’s next Head of Key Accounts? 🧐

Are you looking to develop and drive key account strategies and contribute to our continuing, international growth? Look no further! We are looking for an experienced Head of Key Accounts with a hands-on attitude to manage, develop and coach our KAM team. 

We're been global since day one and we are growing fast (tripled our ARR in 2020), so you get to join us at an extremely interesting time! The KAM function was only established last year, so you would be an integral part of building a completely new team and approach in Brella. The success of you and the KAM team as a whole is critical in Brella’s capability to achieve our future growth targets.

Why Brella & our KAM team? 🚀

  • The event industry is in the middle of a huge global transformation and Brella is in a great position to disrupt the market and come out as a big winner.

  • Our fast global growth and relatively small size can offer lots of opportunities for high achievers.

  • A truly international working environment with 15+ nationalities in the team. We embrace diversity, equal opportunity, and inclusion.

  • We have a very strong people-first culture. You'll have the opportunity to grow with (and into) your tasks in a warm and welcoming atmosphere.

  • Until the fall of 2020 Brella has been very reactive with our existing customers. In order to help our customers and grow faster as a company, we have recently launched the Key Account Management team. There is huge potential to grow Brella within our existing customer base and your job will be to actively contribute together with the team in refining the Brella KAM Playbook and make a massive impact on Brella’s growth.

  • There is a huge demand for our product which our customers love.

  • The rapidly changing event market offers endless learning opportunities - everyone keeps learning from one month to the next. 

  • We have flexible working hours and great office facilities in the heart of Helsinki. (Kamppi)

“During last year the balance in our growth shifted from new sales to existing customers. We have only just scratched the surface of the growth potential in our customer base, which means that the Head of Key Accounts will have a huge impact on our future success as a company.” (Sami, Brella’s Chief Revenue Officer)

How would your daily work look like? 🖥️

  • Managing and coaching the KAM Team to reach monthly gross churn and upsell targets

  • Actively developing the KAM function.

  • Manage and grow a small personal customer portfolio.

  • Actively cooperate with other function heads to ensure the KAM team’s alignment between other functions such as Customer Success, New Sales, Marketing, and Product. 

  • Contributing to Brella’s strategy work in the executive team.

What kind of a Head of Key Accounts are you? 🦄

  • You have managerial experience with a successful track record and a hands-on attitude in coaching the team with a human-first approach.

  • Account management at Brella is not just about maintaining relationships but we also have a strong sales and growth focus.

  • The main focus of the function is to optimize work with large customer portfolios (approx. 100 customers each). However, some of the biggest customers do require a more enterprise-level approach.

  • You have personally managed a larger customer portfolio (preferably international) with a successful track record in reaching the portfolio growth targets.

  • Experience in either the software or events industry is seen as a huge plus. 

  • You have strong verbal and written communication skills in English. No Finnish language required!

  • This role suits an extremely motivated team player who likes to work in a fast-paced environment and has a drive to meet or even better exceed their targets.

Next steps ♻️

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click here to apply through The Hub and get the conversation going! 

The position is filled as soon as we find the right fit. This is a Helsinki-based onsite job, but there is a possibility for remote work every now and then. Thumbs up for the perfect match! 👍 To learn more about us and our culture, you can visit www.brella.io. 

For more information or questions please contact us at sami@brella.io

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